Finding your perfect VipHoneys should be easy. If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.
We aim to always provide you with defect-free products. However, if your item is damaged or defective please send us a note and we’ll take care of it and work with you to find the best solution.
You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.
To start a return, send us an email at firstname.lastname@example.org including your order number. No questions asked!